=========================================================================== $NetBSD: MESSAGE,v 1.5 2020/05/23 13:08:51 nia Exp $ To use RT 4, you will need to perform the following steps. 1. Setup your postfix. 2. If you want to use with MySQL server, install databases/mysql57-server and start it. You can use other supported database management system. 3. If you want to use www/ap2-fcgid with apache24, install www/ap2-fcgid and www/apache24. 4. Be sure to have the following lines in ${PREFIX}/etc/httpd/httpd.conf FcgidMaxRequestLen 1073741824 DocumentRoot ${PREFIX}/share/rt4/data/html ScriptAlias / ${PREFIX}/share/rt4/sbin/rt-server.fcgi/ AddDefaultCharset UTF-8 Require all granted Options +ExecCGI AddHandler fcgid-script fcgi Require all granted 5. Start mysqld and set root's password. 6. Run rt-server for configuration. $ sudo -u www ${PREFIX}/share/rt4/sbin/rt-server --port 8080 If you configure RT from non-localhost web browser, you should add the following line to your ${PREFIX}/etc/rt4/RT_SiteConfig.pm before run of rt-server. Set( $WebDomain, 'YOUR-RT-HOSTNAME' ); 7. Access http://localhost:8080/ and setup RT 4. After setting up, kill rt-server with Ctrl-C. 8. In your postfix /etc/mail/aliases, put the following lines to enable actions with e-mail. And you may enable CommentOnTicket, CreateTicket, and ReplyToTicket to Global Group rights: Everyone screen. rt: "|${PREFIX}/share/rt4/bin/rt-mailgate --queue general --action correspond --url http://localhost/" rt-comment: "|${PREFIX}/share/rt4/bin/rt-mailgate --queue general --action comment --url http://localhost/" 9. Start apache httpd. 10. Open http://localhost/ and login to RT 4. Note: You may have the following lines in your ${PKG_SYSCONFDIR}/RT_SiteConfig.pm . Set( $NotifyActor, 1 ); Set( $SetOutgoingMailFrom, 1); Set( $CorrespondAddress, "rtadmin@example.com"); ===========================================================================